1. Scope
This policy applies to cutting tools and industrial accessories purchased in Mexico from Sadama.
2. Grounds for return
- A product different from that requested in the purchase order
- A product with a manufacturing defect within the warranty period
- Damage attributable to transport (reported at delivery)
3. Products not eligible for return
- Customised products or products manufactured to customer specifications
- Products with evident use or handling beyond acceptance testing
- Products without their original packaging, accessories or documentation
4. Procedure
Return requests must be sent in writing to ventas@sdmcuttingtools.mx within 10 calendar days of receiving the product, stating the order number, SKU, reason and photographic/technical evidence.
5. Resolution
Once the return is accepted, the product will be replaced, a credit note issued or a refund provided, as agreed with the customer.
6. PROFECO
Nothing in this policy limits consumer rights under Mexico's Federal Consumer Protection Law.